Returns & Refunds Policy

Thank you for choosing my work. Each piece I create is bespoke and hand-made, and I know that commissioning a piece is a significant decision. This policy explains what happens if something goes wrong.

1. Approval Stages and “Change of Mind”

Every commission goes through the approval stages set out in my terms of service: Sketch, Rough, Template etc. You approve each stage before I continue, so you can see and shape the design as it develops.

Because every piece is made to your specification, I cannot accept returns for “change of mind” reasons. The following are final sale and cannot be returned or exchanged for that reason:

  • Bespoke, one-off calligraphy pieces and original artwork
  • Hand-made paper goods and gifts created to your commission
  • Digital downloads, once the file has been accessed or downloaded
  • Online workshop access, once login details have been shared

2. Faulty, Damaged or Incorrect Items

If your artwork arrives damaged, or if it does not match the final approval stage, I will put it right.

What is not covered: Anything you approved at the Sketch, Rough and Template. Once you approve the Template, the design is final. Any later changes are charged at €75 per hour, as set out in the terms of service.

How to report a problem:

  • Damage in transit: Email: [email protected] within 14 days of delivery with photos of the artwork and its packaging.
  • Errors in my work: Email within 14 days of delivery with photos and a reference to the approval stage.

Resolution: Depending on the situation, I will repair the piece, create a replacement where the design allows, or issue a refund if neither option is possible.

Nothing in this policy affects your statutory rights as a consumer.

3. How to Request a Refund or Exchange

Please do not send any items back without first contacting me.

  1. Contact: Email: [email protected] with your order reference and details of the issue.
  2. Assessment: I will review your request and tell you whether a return, repair or replacement is possible.
  3. Return shipping: If a return is authorised, I will give you my address. You will pay the return shipping unless the problem was my error. I recommend a tracked and insured service for valuable artwork.

4. Refunds

If a refund is approved:

  • I will confirm by email once I have received and inspected the returned item.
  • The refund will go to your original method of payment within [number] business days.
  • Shipping costs are non-refundable, unless the return is due to an error on my part.

5. Late or Missing Refunds

If you have not received your refund, first check your bank account again. Then contact your card provider or bank, as it can take time for a refund to appear.

If you have done all of this and still have not received it, please email [email protected]

6. Gifts

If the item was marked as a gift when purchased and shipped directly to the recipient, the recipient will receive a gift credit or store credit for the value of the return.

If the item was not marked as a gift, or the purchaser had it shipped to themselves to give later, the refund will go to the purchaser, who will be notified of the return.

7. Digital Products and Online Workshops

Digital downloads and online workshop access are non-refundable once the file has been downloaded or the login details have been sent. These products cannot be returned in the traditional sense. If a digital product is faulty or does not match its description, please contact me and I will put it right.

8. Contact

If you have any questions about this Returns & Refunds Policy, please contact:

  • Trader: Jagdeep Sahans, Calligrapher 
  • Email: [email protected] Phone: +353 87 988 7017 
  • Last updated: 16th October 2026